Privacy Policy
Last updated: 11 September 2025
1. Introduction
At GlamUP Sh.p.k (referred to as "GlamUP," "we," "us," or "our"), we are committed to protecting the privacy of our users. This Notice explains how we collect, manage, and protect your personal data when you access or use our website (www.glam-up.eu), affiliate sites, or our mobile applications (collectively, the "Services"). If you are in Albania or the EU, please note that GlamUP acts as the data controller—unless otherwise stated—and this Notice is governed by Albanian data protection laws.
2. Contacting Us
If you have any questions, comments, or requests regarding this Notice, you can reach us via: • Our Contact Us page • Email: support@glam-up.eu For data protection matters, please contact our Data Protection Officer at support@glam-up.eu.
3. What Information Do We Collect & How Do We Use It?
This Notice applies when you visit or browse our Sites and Apps, when booking appointments with our Partners as a Client, or when using the GlamUP platform as a self-employed individual or business employee as a Partner. We will only process your personal data where there is a valid legal basis.
3.1. If You Visit Our Services
When you browse our Services—even without an account—we automatically collect: Technical Information: Device identifiers, browser details, IP address, network information, and software details. Information About Your Visit: Full URL, clickstream, pages viewed, search queries, usage metrics, demographic information, and interaction data such as scrolls and clicks. Location Data: Geographical information based on IP address or device location data, including latitude/longitude details when you opt-in to location services. We use this data to understand and improve your experience, ensure content is presented effectively, and provide information and services you request. We may also use profiling or automated decision-making tools to offer personalized marketing communications.
3.2. If You Contact or Engage With Us
When you reach out or engage with us, we collect your contact information (name, email address, phone number, social media handle) and communications details. We use this information to respond to your queries, provide information about our Services, connect you with Partners as per your request, and send technical and service updates. Legal Bases: Contract, legitimate interests, and/or consent.
3.3. If You Use Our Services to Book an Appointment
When you create a GlamUP account or use our Services, we may collect: • Personal Details: First and last name, date of birth, gender, email address, physical address, and mobile phone numbers. • Optional Data: Your photo (if provided) and social login information. • Account Identifiers: A unique user ID for your GlamUP account. • Usage Data: Booking history, preferences, and other profile details. This information helps us manage your account, provide customer support, enable orders and bookings, and personalize your experience. Legal Bases: Contract and legitimate interests.
3.4. If You Work for a Partner
In cases where you work for a Partner, we collect: • Contact Details: Name, role, company name, email, contact number, and login details. • Verification Data: KYC and ID verification results (without retaining underlying documents). • Company Information: Business address, type, appointment data, payment processing data, and marketing materials. Your information is used to manage your Partner account and provide customer and technical support.
3.5. Marketing Communications
We may use your contact details and marketing preferences to send personalized marketing, including newsletters, promotional offers, and product/service recommendations. You can opt-out of marketing communications at any time via the "unsubscribe" link provided in our emails. Legal Bases: Legitimate interests and consent.
4. Legal Bases for Processing
For each instance we process your personal data, we rely on one or more of the following legal bases: • Consent: You have given explicit permission for us to use your information. • Contract: Processing is necessary for the performance of a contract you have with us. • Legal Obligation: Processing is required to comply with legal or regulatory requirements. • Legitimate Interests: Processing is necessary for our business interests, provided they do not override your rights and interests.
5. Who Do We Share Your Information With?
If You Are a Client: Your contact and order information may be shared with Partners if you request a connection or make a booking. If you leave a review, your rating, review date, and first name plus last initial may be published online. If You Work for a Partner: Your individual ratings or performance data may be shared with your Partner and, in some cases, made public. Other Recipients: We may also share your information with service providers, digital marketing partners, auditors and legal advisers, business transfer recipients, and legal and safety authorities as required.
6. Where Do We Store Your Information?
GlamUP operates on a global basis, with data processed and stored in locations including, but not limited to, the United States, Canada, the United Kingdom, Australia, the United Arab Emirates, the Netherlands, and other European Economic Area (EEA) countries. We implement legal measures to safeguard such international transfers in compliance with data protection laws, including Standard Contractual Clauses (SCCs), encryption, and regular partner audits.
7. How Do We Protect Your Information?
• Secure Storage: Your provided data is stored on secured databases with strict access controls. • Encryption: Our website uses industry-standard, end-to-end encryption for data transmission. • Monitoring: All data access requests are logged, monitored, and managed according to our threat detection policies. Please note: Although we strive to protect your information, no data transmission over the internet is entirely secure. Information transmitted to us is at your own risk.
8. External Sites
Our Services may contain links to external websites. Please note that these sites have their own privacy policies, and GlamUP is not responsible for external content or site availability. We encourage you to review the privacy policies of any external sites before providing personal information.
9. How Long Is Your Information Kept?
We process your personal information for as long as necessary for the purposes for which it was collected. We may retain data for up to ten years after the conclusion of a business relationship to address any legal proceedings or complaints. If you opt out of marketing communications, we may retain a record of your preferences. In some cases, anonymized or aggregated data may be kept indefinitely for analytical or reporting purposes.
10. Your Rights
Depending on your local data protection laws, you may have the right to: • Request access to your personal data. • Request correction or deletion of your data. • Request the restriction of processing. • Object to further processing (including marketing). • Request data portability (transferring your data to a third party). • Withdraw consent at any time. To exercise these rights, please contact us at support@glam-up.eu. If you remain unsatisfied, you may also approach your local data protection supervisory authority (e.g., the IDP at https://idp.al).
11. Cookie Notice
Our Sites employ cookies and similar technologies to collect and store information about your browsing behavior, create unique device IDs, and enhance your experience by remembering your preferences and personalizing content. Some cookies expire once you close your browser, while others remain on your device until they expire. For detailed information, please refer to our dedicated Cookie Notice.
12. Updating This Privacy Notice
We may update this Notice periodically. Any substantive changes will be posted on this page and notified via email or through a pop-up on our Site. Please review this Notice regularly to stay informed about how we are protecting your personal data. Last Updated: 11 September 2025
Questions? Contact us at support@glam-up.eu
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